Bathseba K. Arungo, Dinah J. Kipkebut


The most important capital in an organization is the Human Resource. Employees dedicate more than one third of their lives to the company, therefore it is very valuable and significant to focus on the quality of Work life of the staff. The work environment therefore is expected to be conducive and yield job satisfaction. The aim this study therefore, was to investigate the effect of quality of work life (QWL) on job satisfaction among employees in universities. The specific objectives of the research were to determine the effect of the following dimensions of quality of work life on job satisfaction: Managerial dimensions, Social dimensions and Structural dimensions.  The study area was Egerton University Njoro Campus and Kabarak University.  A sample size of 312 workers from a population of 1436 and 132 workers from a population of 198 from Egerton and Kabarak universities respectively were chosen using simple random sampling method giving a total sample size of 444. The Statistical Package for Social Sciences (SPSS) was used to analyse the data using both inferential and descriptive statistics. Descriptive statistics of the study items were presented in the form of standard deviations, percentages, means and frequencies which was presented in tables and graphs. Multiple regression analysis and Pearson’s correlation analysis were used to test the study hypotheses. Hypotheses testing were tested at 0.05 Alpha (α) significance level. The study results were interpreted and recommendations were made for management.  Hypothesis One found that structural dimensions of QWL was a significant positive predictor of job satisfaction of non-teaching staff in universities in Nakuru County (b = 0.457, p< 0.05). Hypothesis Two found that managerial dimensions of QWL was a significant positive predictor of job satisfaction of non-teaching staff in universities in Nakuru County (b = 0.616, p < 0.05). Hypothesis Three found that social dimensions of QWL had significant positive influence on job satisfaction of non-teaching staff in universities in Nakuru County (b = 0.698, p < 0.05). Hypothesis Four found that managerial (b= 0.281, p < 0.05) and social dimensions of QWL (b = 0.495, p < 0.05) jointly had significant positive influence on job satisfaction of non-teaching staff in universities in Nakuru County. The findings may help in informing policy makers regarding the effect of quality of Work life on job satisfaction of non-teaching staff in universities.

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